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Betterhelp is an online therapy app that seeks to provide affordable care for mental health services. The app can be accessed on mobile or desktop, with multiple communication avenues to choose from. As an online therapy provider, Betterhelp is a tool for anxiety, depression, bipolar disorder, PTSD, tricky relationships with sleep and eating, and addictions. When you sign up for the platform, you’re prompted to complete a survey outlining your circumstances, concerns, and what your goals are for therapy. You can select from individual, couples (on sister site Regain), or teen therapy (on sister site Teen Counseling). The company also has a platform specifically for the LGBTQ community, Pride Counseling.

Whichever division you choose, through the signup survey, the platform does its best to match you with a therapist who can help you work through these circumstances and concerns through text, live chat, or video sessions (or all three, depending on your needs and preferences). But let’s face it, finding the right therapist for your individual needs can be tricky—and the connection you have with your therapist matters. That’s why, if you do not feel the chosen professional is a good match for you, the app makes it easy to request a new option. Simply contact the support team and they’ll help you find someone new.

Depending on the professional you are matched with and what you are dealing with, your therapist may use cognitive behavioral therapy (CBT), trauma-focused therapy, solution-focused therapy, emotionally focused therapy (EFT), mindfulness therapy, acceptance and commitment therapy (ACT), dialectical behavioral therapy (DBT), or other therapy methods. You can ask your designated therapist or counselor about their methods via the live chat option before you plan to meet, or during your first session.

Traditional therapy can cost anywhere from $100 to $200 (and above) out-of-pocket per session, depending on where you live and the type of therapy provided. Betterhelp’s subscription-based platform costs between $60 and $90 per week, billed monthly at $240 to $360. The actual cost of a Betterhelp membership varies depending on a few factors: location, preferences, and therapist availability. When I registered for Betterhelp in Los Angeles, California, I received a quote for the $80 per week rate. 

When it comes to Betterhelp pricing, there is good news and bad news. The good news is that the company offers financial assistance to those who qualify. If you qualify for assistance, Betterhelp will work with you to provide more affordable therapy costs specific to your circumstances.

While Betterhelp technically doesn’t accept or partner with health insurance, there is a little bit of a workaround for this. The Mental Health Parity Act states that employers must offer medical and mental health coverage in an equal manner. Because of that, some insurance companies cover what is considered “online behavioral health” services, which Betterhelp could be classified as. The best way to find out if your insurance will reimburse you for a Betterhelp subscription is to contact your provider and share more information about your Betterhelp membership, to see if they will cover some of the costs.

• Affordable rate compared to out-of-pocket options
• Can cancel any time
• Matches you with a professional based on your own individual needs
• Various session options (phone, live chat, video, or a combination of the three)
• Specialty sites for couples, teens, and LGBTQ community

• Does not work with any insurance providers
• Cannot diagnose or prescribe medication
• Not all providers offer video

After experiencing Betterhelp’s services and considering how it compares to traditional therapy, I personally think it’s worth it, especially when looking for more affordable and accessible therapy options. I have an amazing therapist that I have worked with for years and, while she has helped me navigate so much, I felt that my Betterhelp sessions were also very impactful, as they provided me with different perspectives. In my personal therapy experiences, I have worked through deconstructing my productivity mindset, which had previously caused me a lot of anxiety in this productivity-obsessed world. Although I have spent tons of time working through this already, I actually had a significant ah-ha moment with my Betterhelp therapist that completely shifted something within. It truly felt like the missing piece from my years of therapy pre-Betterhelp. 

With that said, from a financial standpoint, Betterhelp might not be the best choice for everyone. For example, I currently have health insurance that covers my traditional therapy sessions and am only required to pay a co-pay of $35 per session. If I attend therapy four times a month, that amounts to much less than the Betterhelp membership plan. So, if you are considering Betterhelp but do have mental health coverage through insurance, it might be worth looking at your plan and comparing the cost of Betterhelp vs. traditional therapy. If, on the other hand, you don’t have mental health coverage, Betterhelp is more affordable than traditional therapy.

Another factor to consider is accountability. With Betterhelp, you have extensive access to your therapist, and can text or live chat with them outside of your appointment hours. However, one thing that stood out at the end of each visit is that my therapist didn’t prompt me to schedule another session. In my traditional therapy sessions, my therapist always follows up about when we are meeting next, which holds me accountable and brings a level of structure to the practice. While this might not be an issue for some, I tend to forget about making appointments and prefer to have a provider set up my next appointment while we are in each other’s presence.

Betterhelp has an extensive Privacy Policy, which applies to anyone who visits the website or app, including those who enrolls in a membership. This policy also extends to therapists who are contracted by the company. While the company may process data for things like periodic emails or text messages, you can opt out of receiving any marketing communications. 

In terms of who can view your interactions with your therapist, if you consent, a licensed therapist from the BEtterHelp Clinical Operations Team may review your interactions, only if concerns are raised about the clinical care or if there is reason to believe that there has been a breach of security, fraud, or another legal issue. That said, this would only be with your consent, and messages between you and your therapist are never shared with any Third Party. Sessions will never be recorded, nor does Betterhelp share when you send a message or have a session. For additional privacy, you may choose to use a nickname within the app, and will not be asked for your last name.